A fantastic opportunity for a multi-site experienced senior Aftersales Manager to join our client as National Aftersales Manager to manage their expanding aftersales operations.
As National Aftersales Manager you will be responsible for the group's existing aftersales centres in Saudi Arabia and their new facilities in 2025 and beyond.
Requirements
- Currently in a multisite senior aftersales role as Aftersales Director, National Aftersales Manager or General Manager Aftersales
- High volume experience – labour hours, vehicle throughputs
- Excellent in managing through leaders across many locations
- Exposure to growing a network and business expansion
- Applicants must be experienced in setting annual aftersales budgets with P&L responsibility for the aftersales division
- Middle East experience at National/Regional or Group Aftersales level in Saudi Arabia or the United Arab Emirates
- Predominant senior experience from a dealership/distributor environment but happy to accept limited OEM regional office applicants who have spent more time leading dealerships
- High energy individual who is dedicated to results and business performance
- Proven success in a senior aftersales leadership role
The Package
US$ 160,000 salary package (tax free) plus company car, bonus scheme and expat benefits. US$227,000 OTE
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
We are seeking an experienced Aftersales Manager to join a fast-paced dealership in Portsmouth, Hampshire.
Key Responsibilities:
- Overseeing the Service and Parts departments, ensuring seamless operations and exceptional customer satisfaction
- Setting, managing, and exceeding performance targets, aligning with business goals and fostering individual and departmental success
- Ensuring all processes and procedures adhere to company standards and industry best practices
- Reporting to the Head of Business, taking full P&L responsibility for the Aftersales division and contributing to the overall business strategy
- Developing and implementing targeted campaigns to capitalise on commercial opportunities within specific market sectors
What We’re Looking For:
- A proven track record in Aftersales management within a car dealership environment
- Strong leadership experience with the ability to motivate and drive high levels of performance
- Excellent organisational and time management skills, leading by example
- A results-driven mindset with a focus on enhancing efficiency and customer experience
What’s on Offer:
- A competitive salary of £60,000 per annum with an OTE of £80,000
If this sounds like you, we would love to hear from you.
Our client has an opportunity for an experienced aftersales professional to join their passenger dealership as Assistant Service Manager.
As Assistant Service Manager you will be responsible for a team of Service Advisors, Workshop Manager and Motor Vehicle Technicians in the workshop focused on aftersales excellence. You will analyse service advisor process and performance to ensure they are operating to the highest standards and providing customers with the best service. You will work closely with the workshop manager to operate a highly efficient workshop that works seamlessly with the service reception.
Requirements
- Currently a Service Reception Manager or Assistant Service Manager in the Middle East region
- Passenger car dealership experience with prestige or luxury cars
- Understanding of aftersales KPIs
- Lead, appraise and support employee performance
- Arabic speaking essential
- Maximise revenue and upsell with all customers
- A proven ability to coach, train and direct staff is vital to maximise performance and results
- Support management with reporting on performance and KPIs
- Committed to providing excellent customer service
- A thorough understanding of aftersales process
- Highly dedicated to progressing into a Service Manager position
The Package
US$ 49,000 annual salary package (tax free) plus company car, bonus scheme and expat benefits.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
Are you an experienced Aftersales Manager and interested in pursuing a new challenge in the Middle East region?
Our client, which represents a prestige passenger car brand has an opportunity following an internal promotion to lead their aftersales department. As Aftersales Manager you will be responsible for a main service centre and an additional facility in Salalah leading a multi-national workforce from Asia and Oman.
Requirements
- Currently an Aftersales Manager for at least five years
- Passenger car dealership experience with prestige or luxury cars
- Promote best aftersales practice
- Monitor and appraise employee performance
- Middle East experience advantageous
- Open to UK Nationals with prestige brand experience
- Excellent hands-on operator driven by performance
- Experience of setting the annual budget and monthly Aftersales P&L reporting
- Management of operational KPIs
- Flexible approach to working in a country where there is a governmental drive to meet local hiring criteria at different levels in your department
- Proven experience of liaising with the manufacturer on aftersales matters
The Package
US$ 78,000 salary package (tax free) plus company car, bonus scheme and expat benefits.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
We are recruiting on behalf of our client’s passenger car dealership in Bahrain; they are seeking to recruit a Service Manager to join their team and the beauty about this role is that they are ideally looking for a Service Reception Manager or Assistant Service Manager who is looking for career progression and their first service management role.
The main areas of focus is to drive workshop efficiencies, increase productivity, and enhance customer service levels within the service department. The successful candidate will have the chance to make a significant impact on both the customer experience and overall business performance.
Key Responsibilities
- Manage day-to-day operations, ensuring efficient and smooth running of the workshop.
- Implement strategies to maximise technician productivity and minimise downtime, ensuring operational efficiency.
- Ensure a premium customer experience by managing service reception operations and maintaining strong customer relationships.
- Motivate and guide the service team, ensuring they meet performance targets and maintain high standards of work.
- Track workshop performance metrics, including service completion times, customer satisfaction, and profitability, and implement improvements as needed.
- Handle customer complaints and ensure swift, satisfactory resolutions to maintain customer loyalty and service quality.
Ideal Candidate
- A proven track record as a Service Reception Manager or Assistant Service Manager with a passenger car dealership, fast-fit centre or independent garage with a clear ambition to step up into a Service Manager role.
- Strong understanding of workshop processes, productivity metrics, and the ability to implement strategies to improve efficiency.
- Excellent communication and interpersonal skills with a focus on delivering customer service.
- Capable of managing and motivating a diverse team of service professionals to achieve business goals.
- Proactive in addressing customer issues and workshop challenges with a solutions-driven mindset.
The Package
- Competitive base salary and bonus scheme with opportunities for performance-based growth.
- A clear path for professional development and growth within a highly-respected business.
This is a fantastic opportunity for a high-energy, driven individual looking to take the next step in their career within a fast-paced, supportive environment. If you have the experience and passion to excel as a Service Manager, we want to hear from you.
Our client, an established car dealership is hiring a Service Manager to manage their service department.
Operating from a fantastic aftersales facility, you will be responsible for leading a multi-national workforce towards the achievement of operational targets within the business and exceeding the customer and the manufacturer’s expectations. Experience of managing a service department in Kuwait, Bahrain, Oman, Qatar, Saudi Arabia or the UAE would be ideal for success at this passenger car dealership.
Requirements
- Service Manager in a franchised car dealership for at least three years
- Arabic (as a first language) is essential as you will liaise with local customers whose converse in Arabic
- Full understanding of setting annual budgets for the department
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Passionate about success and exceeding expectations
The Package
$59,000 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
A great opportunity has arisen for a high performing Service Manager to join our client’s passenger car dealership.
The aftersales centre includes an impressive customer area and a new workshop with the latest technology and facilities. The dealership aims to deliver an unrivalled customer experience to their customers and continue to be the flagship dealership for their brand in the Middle East region.
Requirements
- Service Manager in a franchised car dealership for over two years
- Excellent communication and written skills
- Ability to liaise with high profile customers and manage situations effectively and quickly
- English speaking to a professional standard and Arabic is advantageous, but not a necessity
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Energetic and passionate about being the best performing dealer for their brand in the region
- Nurture relations with the regional office
The Package
£51,000 Tax Free salary package plus company car, healthcare, family status and a KPI/business performance-based bonus scheme paid on a quarterly basis. £96,000 Tax Free inclusive of bonus scheme!
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit
