A great opportunity has arisen for a high performing Service Manager to join our client’s passenger car dealership.
The aftersales centre includes an impressive customer area and a new workshop with the latest technology and facilities. The dealership aims to deliver an unrivalled customer experience to their customers and continue to be the flagship dealership for their brand in the Middle East region.
Requirements
- Service Manager in a franchised car dealership for over two years
- Excellent communication and written skills
- Ability to liaise with high profile customers and manage situations effectively and quickly
- English speaking to a professional standard and Arabic is advantageous, but not a necessity
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Energetic and passionate about being the best performing dealer for their brand in the region
- Nurture relations with the regional office
The Package
£51,000 Tax Free salary package plus company car, healthcare, family status and a KPI/business performance-based bonus scheme paid on a quarterly basis. £96,000 Tax Free inclusive of bonus scheme!
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit
Are you an Aftersales Director or Head of Aftersales with multi-site passenger car aftersales leadership experience?
Our client is seeking a General Manager Aftersales to manage their high volume aftersales centres.
As a hands-on aftersales leader you will lead a multi-national workforce, review aftersales strategies and expansion of the network. You will be responsible for the annual budget, divisional performance, implementing retailer standards, defining operational targets, negotiations, seek additional revenue opportunities and be the contact point for external partners.
Ideal Candidate
- Proven record of managing Aftersales Managers and Service Managers and developing leaders across the aftersales division within high volume (daily throughputs) passenger car operations
- Currently working as an Aftersales Director, Head of Aftersales or equivalent
- Negotiation skills
- Aftersales P&L Management understanding for multi-site operations
- Committed to the highest standards of customer service
- Seek continuous improvement
- Proactive and decisive leadership
- Ability to present to the board and partners
- Culturally awareness to manage an Asian Nationals workforce
What’s on offer
An annual package including a competitive basic salary, housing allowance, company car, bonus and additional benefits.
Application
If you meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit!
We have an exciting opportunity with a well-respected and thriving dealer group located in the United Arab Emirates who are seeking to appoint a Head of Aftersales. This group is known for its excellence in customer service and people-centric approach, positioning itself as a market leader.
Reporting to the CEO, you will be responsible for the Profit and Loss (P&L) of aftersales operations, encompassing bodyshop activities at various sites. This crucial position demands strategic acumen, superior managerial abilities, and a history of achieving outstanding results.
Responsibilities
- Develop and execute strategies to achieve revenue targets and market growth
- Innovate and develop marketing strategies to drive customer retention
- Establishing and nurturing strong partnerships with suppliers
- Analyse competitor activity, market trends, and customer feedback to develop to enhance aftersales operations
- Collaborate with key stakeholders ensuring company objectives and brand standards are met
Ideal Candidate
- Minimum of 5-7 years' experience in a senior aftersales role with multi-site responsibility
- Proven success of leading aftersales operations in the volume passenger car sector in the Middle East or United Kingdom
- Strong understanding of KPI’s and P&L management
- A strong leader, with the ability to nurture and develop large teams
- Passion and result oriented mindset
The Package
- Competitive salary package: £150,000 – £170,000 per annum
- Annual performance-related incentives
- Annual air tickets
- School fee assistance
- Private healthcare coverage
Application Process
If you meet the above criteria and are ready to take on this exciting challenge, we invite you to register your interest. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit!
Our client is seeking a Service Manager to manage their passenger car dealership’s service department.
Working for an established car group in Kuwait operating from an impressive aftersales centre the group seek continuous improvements in business performance, customer satisfaction and customer experience. As consistent recipients of awards and accolades for aftersales and customer performance they want the very best leader for their business.
Requirements
- Service Manager in a franchised car dealership for over two years
- Arabic is mandatory as you will be managing customer interactions with Arabic speaking locals
- Possess a good grounding from either a Technical route or Service Advisor background prior to your current role as Service Manager
- Reporting into a Head of Aftersales, this opportunity will suit someone who is early in their management career and possess around 2-5 years experience as a Service Manager
- Full understanding of setting annual budgets for the department
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Energetic and passionate about being the best performing dealer for their brand in the region
- Nurture relations with key partners and the brand’s regional office
The Package
£42,500 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit
Are you an experienced Service Manager working with a premium or luxury passenger car brand, and looking for a new challenge?
Join our client, a prestigious state-of-the-art passenger car dealership in the GCC, as a Service Manager and become a vital part of their exceptional team. We are seeking a motivated individual dedicated to elevating the customer experience, adept at cultivating relationships with OEMs, and possessing outstanding interpersonal communication skills.
The ideal candidate will have a keen eye for detail, particularly in terms of cost control, and a natural talent for developing and inspiring team members.
As the Service Manager, you will play a pivotal role in ensuring the smooth operation of the service department, providing unparalleled support for valued customers. From overseeing day-to-day service operations to fostering strong partnerships with OEMs, your leadership will drive excellence and innovation.
If you are passionate about delivering exceptional service, thrive in a dynamic environment, and possess a talent for team development, we want to hear from you.
Our client offers an excellent package with performance-related incentive schemes.
Application
If you meet the above criteria and are ready to take on this exciting challenge, we invite you to register your interest. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit!
