Are you an experienced Service Advisor with a passion for providing exceptional customer service? Looking for an exciting opportunity to join a reputable passenger car dealership in Watford? If so, we want to hear from you!
As a Service Advisor, you will be the first point of contact for customers visiting the dealership, providing support and guidance throughout their service experience. From scheduling appointments to coordinating vehicle repairs, you’ll play a key role in ensuring customer satisfaction and loyalty.
Requirements
- Previous experience as a Service Advisor within a dealership or automotive service environment.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
- Knowledge of automotive systems and repair processes is desirable.
- A positive attitude and a willingness to go above and beyond to exceed customer expectations.
What’s on Offer?
- Competitive basic salary of £28,000 per annum (OTE £45k)
- Bonus scheme based on performance and customer satisfaction.
- Additional company benefits, including pension scheme and holiday allowance.
- Monday to Friday working hours from 8am to 6pm, with 1 in 3 Saturdays from 8am to 12pm
- Ongoing training and development opportunities to enhance your skills and career progression.
If you’re ready to take the next step in your career and join a great team dedicated to delivering excellence in customer service, apply now to become a part of their dealership in Watford!
HCP Automotive is the UK’s leading automotive recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEMs.
A dealership in Basildon is seeking a Trainee Service Advisor to join their dynamic team. This is an excellent opportunity for an enthusiastic and motivated individual to kick-start a rewarding career in the automotive industry.
The role
- Assisting customers with their service and repair needs
- Providing excellent customer service and ensuring customer satisfaction
- Learning to manage bookings, handle inbound and outbound calls, and organise service schedules
- Supporting the service team with administrative tasks
- Working closely with experienced Service Advisors to develop your skills and knowledge
Requirements
- Enthusiastic and motivated individuals who thrive in a fast-paced environment
- Excellent communication skills and a friendly, approachable manner
- A passion for the automotive industry and a desire to learn and grow
- Preferably, a “full clean UK manual driving licence” held for at least 1 year
The Package
- Basic salary – £19,000-£22,000 + uncapped commission
- 22 days annual leave
- Monday to Friday 8:00am to 18:00pm
- Alternate Saturdays 8:00am to 13:00pm
- Ongoing training and career progression
If you are ready to start an exciting career in the automotive industry apply with your CV now!
A great opportunity has arisen for a high performing Service Manager to join our client’s passenger car dealership.
The aftersales centre includes an impressive customer area and a new workshop with the latest technology and facilities. The dealership aims to deliver an unrivalled customer experience to their customers and continue to be the flagship dealership for their brand in the Middle East region.
Requirements
- Service Manager in a franchised car dealership for over two years
- Excellent communication and written skills
- Ability to liaise with high profile customers and manage situations effectively and quickly
- English speaking to a professional standard and Arabic is advantageous, but not a necessity
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Energetic and passionate about being the best performing dealer for their brand in the region
- Nurture relations with the regional office
The Package
£51,000 Tax Free salary package plus company car, healthcare, family status and a KPI/business performance-based bonus scheme paid on a quarterly basis. £96,000 Tax Free inclusive of bonus scheme!
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit
I am in search of a capable, experienced, customer focused Service Advisor to join a dealership in Wokingham.
You will be the first port of call for customers checking in their vehicles, as well as their trusty advisor for updating them on the progress of their vehicle. Therefore, confidence in building relationships and organisation are a must.
The Package
- You will be offered a basic salary of £28,000 – £32,000 (OTE up to £35,000)
- Company training and manufacturer training
The Person
They are looking for an exceptional candidate with customer service experience, ideally from within the automotive industry.
Application Process
Please apply with your CV today.
An opportunity has become available with our client, a dealer group in Western Australia, who are seeking a Master Technician from the United Kingdom to join their team. Our client prides itself on being a great place to work and offering a good work life balance.
Reporting to the Service Manager, you will be involved in complex diagnostics and repairs, driving quality and first-time fix. Additionally, your focus will be on providing guidance and coaching to the other technicians in the workshop.
Ideal Candidate
The ideal candidate will have a minimum of 3 years’ experience as a Master Technician from a volume brand, ideally Nissan, Toyota, Hyundai or Ford, with exceptional technical skills to effectively diagnose and undertake repairs efficiently by using diagnostic equipment. Your ability to coach and guide the technicians in the workshop to enhance the skill level and increase customer service is paramount.
The Package
A competitive basic salary starting from £48,000 per annum, plus bonus.
5 day working week (with overtime available)
Housing provided for the first 6 months
Company car
28 days annual leave
Annual air ticket
Ongoing training and progression opportunities
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players.
Our Client is an automotive dealership based in Watford, Hertfordshire. They have an opportunity for an experienced Motor Vehicle Technician to join their team.
Ideal Candidate
Interested candidates should have proven experience of working as an Motor Vehicle Technician and/or MOT Tester Technician.
You will be a qualified IMI Level 2 or IMI Level 3 Motor Vehicle Technician (or equivalent) and have experience of working in a fast paced working environment, with a focus on “fixing it right first time.
The Package
The Basic salary ranges from between £34,000 to £48,000, with an uncapped bonus structure.
Interested and wanting to hear more? Contact us for more information and apply with your CV!
HCP Automotive is the UK’s leading recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEM’s.
Our well established dealership in Woolwich is looking for a Service Advisor to join its aftersales team. This is a fantastic opportunity to develop your career.
The Role:
As a Service Advisor, you will be the first point of contact for customers visiting the dealership, providing support and guidance throughout their service experience. From scheduling appointments to coordinating vehicle repairs, you'll play a key role in ensuring customer satisfaction and loyalty.
The requirements:
- Excellent administration and organisational skills
- Hold a valid and clean UK driving licence for a minimum of 1 year
- Previous experience as a Service Advisor in the automotive industry is mandatory
- Enjoy working in a fast-paced environment providing exceptional customer service
The package:
Basic £31,500, OTE £45,000 TO £53,000 + per annum with a company car
Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours)
If you're ready to take the next step in your career and join a great team dedicated to delivering excellence in customer service, apply now to become a part of their dealership in Woolwich!
We are seeking experienced Master Technicians to join our client at Edenbridge. This is a fantastic opportunity to work with a leading automotive group, providing service and expertise to valued customers.
Key Responsibilities:
- Perform diagnostics, maintenance, and repairs on the vehicles
- Ensure all work is completed to the highest standards of quality and efficiency
- Utilise advanced diagnostic tools and software
- Collaborate with team members to maintain a high level of customer satisfaction
Requirements:
- The ideal candidate will be an experienced Diagnostic Level Mechanic, or Technician
- Strong diagnostic and problem-solving skills
- Commitment to delivering exceptional customer service
Salary and Benefits:
- Competitive base salary of £41,000 per annum, with the potential to earn up to £57,000
- 25 days annual leave
- Our client offers automatic enrolment in their outstanding training program, which includes valuable EV training, providing a significant boost to your career
If you are a skilled technician looking for a new challenge and the opportunity to grow with a reputable company, we want to hear from you!
Are you an Aftersales Director or Head of Aftersales with multi-site passenger car aftersales leadership experience?
Our client is seeking a General Manager Aftersales to manage their high volume aftersales centres.
As a hands-on aftersales leader you will lead a multi-national workforce, review aftersales strategies and expansion of the network. You will be responsible for the annual budget, divisional performance, implementing retailer standards, defining operational targets, negotiations, seek additional revenue opportunities and be the contact point for external partners.
Ideal Candidate
- Proven record of managing Aftersales Managers and Service Managers and developing leaders across the aftersales division within high volume (daily throughputs) passenger car operations
- Currently working as an Aftersales Director, Head of Aftersales or equivalent
- Negotiation skills
- Aftersales P&L Management understanding for multi-site operations
- Committed to the highest standards of customer service
- Seek continuous improvement
- Proactive and decisive leadership
- Ability to present to the board and partners
- Culturally awareness to manage an Asian Nationals workforce
What’s on offer
An annual package including a competitive basic salary, housing allowance, company car, bonus and additional benefits.
Application
If you meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit!
I am in search of an experienced, customer focused Service Advisor to join a great brand near Crawley. Their Aftersales department is expanding and this great opportunity could be for you!
The main duties of the role include:
- You must have experience working in a dealership to be considered for this role
- You will be the first port of call for customers checking in their vehicles, as well as their trusty advisor for updating them on the progress of their vehicle. Therefore, confidence in building relationships and organisation are a must
- Full, UK license is required
The Package
You will be offered a basic salary of £30,000 and the commission structure will take your overall earnings to £40,000.
Training and career progression opportunities available.
Application
Apply now with your CV!
