Service Advisor

  • Category: Passenger Cars, Service
  • Location: Croydon
  • Salary: £28,000 per annum OTE £34k plus great benefits

Role Details

Job Title: Service Advisor
Location: South Croydon, Surrey
Salary: £28,000 per annum OTE £34,000 plus excellent company benefits

We are currently seeking a motivated and customer-focused Service Advisor to join our client's premium brand dealership in Croydon. You will be the primary point of contact between our customers and the dealership, ensuring a high level of customer service is delivered at all times.


  • Book and schedule vehicle servicing appointments through telephone and email
  • Greet customers and provide updates on the progress of their vehicle servicing or repair work
  • Create customer invoices and provide explanations of the work carried out on their vehicle
  • Upsell additional services and products to customers
  • Proactively reschedule appointments for future maintenance and servicing
  • Ensure all customer interactions are logged and documented accurately in the dealership management system


  • A passion for providing excellent customer service
  • Excellent communication and interpersonal skills
  • Ability to work proactively, multitask, and meet deadline
  • Comfortable working with computer systems and digital tools
  • Previous experience as a Service Advisor in the automotive industry is a plus but not essential


If you are looking for an opportunity to work in a dynamic and customer-centric environment, then we want to hear from you. Please apply now to join our client's team and either start or continue your career as a Service Advisor.

At HCP Automotive, we pride ourselves on our expertise in the automotive industry and our ability to work with a range of clients, from automotive manufacturers to dealer groups and bodyshops across the UK. Our commitment to delivering exceptional recruitment services means we go above and beyond to ensure our clients find the right talent to help their business grow.

Whether you are a candidate looking for your next challenge or an employer looking to hire top talent, we are here to help. Our team of experienced recruiters work closely with our clients to understand their specific needs and provide tailored solutions to meet their recruitment requirements.