Job Title: Service Administrator
- Service Administrator
We are seeking an experienced Service Administrator on behalf of our Client, a prestigious brand passenger car dealership based in Hatfield, Hertfordshire. Our client has an excellent reputation for providing high-quality service to its customers and is looking for an exceptional Service Administrator to join their team.
As a Service Administrator, you will play a crucial role in ensuring customers receive the best possible service when they bring their vehicles in for service or repair. You will be responsible for ensuring compliance and controlling the warranty claims and processes. Ensuring accuracy and compliance within manufacturer guidelines. In addition, your role will include providing administrative support to the Service department, including dealing with job cards, managing the database and working as part of a team, covering for Service Advisors in their absence.
The successful candidate will have previous experience as a Service Administrator within the Motor Industry, paying attention to detail, with the ability to multitask and find innovative solutions to difficult problems. You will be able to deliver the highest levels of customer service, to both external customers and the internal Service Department, maintaining the customer contact system.
In addition, you will have excellent written and verbal communication skills, be able to accurately use the dealership’s Dealer Management System (DMS) and be proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook). You will also have up to date knowledge of Service/Warranty Procedures to ensure any claims are processed fairly and as quickly as possible.
Our ideal candidate will have a passion for the luxury industry, be able to recognise excellence and have good knowledge of prestige and luxury automotive brands. Excellent interpersonal skills are also a must, as you will communicate regularly with a wide range of people at all levels.
In return, our client is offering a competitive salary of £28,000 – £30,000 plus benefits. The enormously experienced team will offer support, advice and regular training activities to develop candidates to the highest level possible.
If you are an experienced Service Advisor with a passion for the luxury industry and have the skills and attributes required for this role, please submit your CV for consideration. We look forward to hearing from you
At HCP Automotive, we pride ourselves on our expertise in the automotive industry and our ability to work with a range of clients, from automotive manufacturers to dealer groups and Bodyshops across the UK. Our commitment to delivering exceptional recruitment services means we go above and beyond to ensure our clients find the right talent to help their business grow.
Whether you are a candidate looking for your next challenge or an employer looking to hire top talent, we are here to help. Our team of experienced recruiters work closely with our clients to understand their specific needs and provide tailored solutions to meet their recruitment requirements.