Are you an experienced Aftersales Manager with multi-site responsibility? Are you passionate about people, business and ensuring your teams provide exceptional service?
We have a rare and exciting opportunity for a Head of Aftersales to join our client in Malaysia. As the Head of Aftersales, you will oversee the aftersales functions of multiple dealerships, ensuring customer satisfaction and driving operational excellence.
- Develop and implement strategic plans to optimise the aftersales operations across Malaysia.
- Provide leadership and guidance to the aftersales teams, fostering a culture of collaboration, high performance, and continuous improvement.
- Ensure the dealerships meet or exceed customer service expectations by maintaining high service quality standards.
- Monitor key performance indicators (KPIs) and analyse data to identify areas for improvement and implement effective solutions.
- Manage and optimise aftersales processes, including service and repair operations, spare parts management, warranty claims, and customer support.
- Collaborate with cross-functional teams to enhance customer experience and streamline processes.
- Minimum seven years of experience in aftersales management with premium or luxury automotive passenger car brands.
- Strong understanding of aftersales operations, including service, repair, spare parts, and customer support.
- Demonstrated leadership skills with the ability to motivate and develop high-performing teams.
- Excellent analytical and problem-solving abilities to drive operational efficiency and deliver exceptional customer experiences.
- Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
- Proven track record of achieving targets and delivering results.
- Malaysian, Australian, European, or British nationalities preferred.
If you are a dynamic leader passionate about aftersales and want to be part of a forward-thinking organisation, we would love to hear from you. Please apply to register your interest.
*Note: Only shortlisted candidates will be contacted