I am in search of a capable, experienced, customer focused Service Advisor to join a dealership in Wokingham.
You will be the first port of call for customers checking in their vehicles, as well as their trusty advisor for updating them on the progress of their vehicle. Therefore, confidence in building relationships and organisation are a must.
The Package
- You will be offered a basic salary of £28,000 – £32,000 (OTE up to £35,000)
- Company training and manufacturer training
The Person
They are looking for an exceptional candidate with customer service experience, ideally from within the automotive industry.
Application Process
Please apply with your CV today.
Are you an Aftersales Director or Head of Aftersales with multi-site passenger car aftersales leadership experience?
Our client is seeking a General Manager Aftersales to manage their high volume aftersales centres.
As a hands-on aftersales leader you will lead a multi-national workforce, review aftersales strategies and expansion of the network. You will be responsible for the annual budget, divisional performance, implementing retailer standards, defining operational targets, negotiations, seek additional revenue opportunities and be the contact point for external partners.
Ideal Candidate
- Proven record of managing Aftersales Managers and Service Managers and developing leaders across the aftersales division within high volume (daily throughputs) passenger car operations
- Currently working as an Aftersales Director, Head of Aftersales or equivalent
- Negotiation skills
- Aftersales P&L Management understanding for multi-site operations
- Committed to the highest standards of customer service
- Seek continuous improvement
- Proactive and decisive leadership
- Ability to present to the board and partners
- Culturally awareness to manage an Asian Nationals workforce
What’s on offer
An annual package including a competitive basic salary, housing allowance, company car, bonus and additional benefits.
Application
If you meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit!
We have an exciting opportunity with a well-respected and thriving dealer group located in the United Arab Emirates who are seeking to appoint a Head of Aftersales. This group is known for its excellence in customer service and people-centric approach, positioning itself as a market leader.
Reporting to the CEO, you will be responsible for the Profit and Loss (P&L) of aftersales operations, encompassing bodyshop activities at various sites. This crucial position demands strategic acumen, superior managerial abilities, and a history of achieving outstanding results.
Responsibilities
- Develop and execute strategies to achieve revenue targets and market growth
- Innovate and develop marketing strategies to drive customer retention
- Establishing and nurturing strong partnerships with suppliers
- Analyse competitor activity, market trends, and customer feedback to develop to enhance aftersales operations
- Collaborate with key stakeholders ensuring company objectives and brand standards are met
Ideal Candidate
- Minimum of 5-7 years' experience in a senior aftersales role with multi-site responsibility
- Proven success of leading aftersales operations in the volume passenger car sector in the Middle East or United Kingdom
- Strong understanding of KPI’s and P&L management
- A strong leader, with the ability to nurture and develop large teams
- Passion and result oriented mindset
The Package
- Competitive salary package: £150,000 – £170,000 per annum
- Annual performance-related incentives
- Annual air tickets
- School fee assistance
- Private healthcare coverage
Application Process
If you meet the above criteria and are ready to take on this exciting challenge, we invite you to register your interest. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East, and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit!
Service Advisor vacancy in Croydon, Surrey.
Our clients in Croydon, Surrey have an opportunity for an experienced Service Advisor to join their fast paced service department.
This company have established themselves as a customer focused and colleague friendly dealership, where customer satisfaction is achieved through team work.
They are looking for a candidate who is good at rapport building, can work in a fast paced customer service environment and likes going the extra mile for their customers. Someone who can exceed targets and continue to build on their existing success.
The ideal candidate will have already be an experienced Service Advisor and take pride in delivering exceptional levels of Customer delight. They will be self-motivated and have the ability to work in a fast paced working environment, with team work and customer satisfaction at the forefront of their actions.
Salary
The salary for this role will be around £32,000, dependent upon experience, (if you are on a higher salary, still apply as there may be flexibility), with the opportunity to increase their earnings with a targeted bonus scheme £45k+ along with company benefits.
Application
Have the skills to work in this fast paced customer focused environment and ready for your next challenge?
Apply with your CV !
HCP Automotive is the UK’s leading automotive recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEMs.
