Service AdvisorReference: KK/R/017057

Location: Somerset

Job Type: Permanent

Salary: Up to £20000 per annum + £26k OTE

Sector: Service, Service Advisor

Our established client is recruiting a Service Advisor for their modern and highly-fashionable dealership in Yeovil. This is a fantastic opportunity for an individual that has had previous experience within the role and is looking to further their knowledge and progress within a Prestige company that has been committed to selling top quality, technologically advanced vehicles ever since their opening 20 years’ ago!

The Role:

  • Answering incoming telephone calls and scheduling service appointments
  • Talking to customers and learning about the problems they are experiencing with their vehicles and advising them with information of the services available to them
  • Effectively communicating to customers about the services being offered and giving an excellent level of customer service
  • Upsell on optional services and accessories to the customers at every opportunity
  • Monitoring the repair work to ensure the vehicle is ready when promised, providing timescales and contacting the customer with any expected delays
  • Documenting the repairs using the in-house computer software package
  • Assisting customers with parts enquiries as and when necessary

What we’re looking for:

  • Previous experience within the automotive industry
  • Able to provide excellent quality of service
  • A professional yet friendly nature
  • Experience using Kerridge, excellent communication and literacy skills
  • A great attitude towards learning; showing willingness to work hard
  • Highly motivated and able to work well under pressure

What’s on offer?

  • A basic salary of £20,000 with OTE of £26k
  • 45 hours per week: Monday – Friday 8:00am to 6:00pm and 8:30am – 1:00pm on Saturdays
  • Professional/Supportive Management
  • Training provided
  • Opportunities for career progression
  • 22 days holiday + bank holidays

HCP International is acting as an Employment Agency in relation to this vacancy.

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