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Front Line Customer Support Co-ordinator – SurreyReference: KK/R/016760

Location: Surrey

Job Type: Permanent

Salary: £21000 - £23000 per annum

Sector: Service

How does working for one of the ‘Times Top 100 companies to work for‘ sound?

A company that thrives on training and developing their colleagues in order to enhance their future career prospects and encourage them to personally advance themselves via a quarterly review and development plan.

This incredibly supportive, professional and successful client of ours is recruiting a Front-Line Support Coordinator for their fantastic company in Surrey! This is truly a great opportunity for those that are able to work in a fast-paced environment, and have a hunger for success!

The Role:

  • Contacting candidates via emails, calls and webchat
  • Supporting customers with a range of requests- providing them with given solutions.
  • Catering to customers unique circumstances by asking a range of questions and establishing what their requirements are
  • Working well in a team – sharing relevant information about the customer in order to manage them in line with the agreed standards.
  • Ensuring the customers database is constantly updated correctly in line with the company’s requirements – as accuracy of the data being kept on the system will be measured as part of quality monitoring.
  • Liaising with customers in a professional manner, in turn, building a rapport with them.
  • Participation in review meetings, training courses and coaching sessions to help enhance each individuals’ skills

Requirements:

  • The ability to work in a fast-paced environment
  • Have great listening skills and attention to detail to ensure the customer receives accurate information.
  • Be aware of the brand and hold the customer in high regard with all given tasks
  • Computer Literate – Experience with Microsoft Office (Excel and Word)
  • Good Literacy and Numeracy skills
  • Educated to GCSE Level or Equivalent (5 GCSE passes at D or above)

What’s on offer?

  • A basic salary ranging from £21,000 to £23,000 (depending on experience) with a further annual salary increase.
  • Annual bonus (based on company/personal success)
  • Car Leasing/Purchase Scheme
  • Company Pension scheme
  • On-site facilities à heavily subsidised gym, restaurants, free hot drinks
  • Sports and social subsidised gym membership
  • Free Parking
  • Holiday purchase scheme

HCP International is acting as an Employment Agency in relation to this vacancy.

Recruiter Profile

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