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Assistant Service ManagerReference: SJ/R/017067

Location: Devon

Job Type: Permanent

Salary: £25000 - £45000 per annum

Sector: Aftersales, Service Manager

We have an exciting opportunity with a leading prestige brand based in Exeter, working as an Assistant Service Manager. This is a rare opportunity and perfectly suited for an individual who is seeking the next step up within the automotive aftersales department. This beautiful main dealership offers a fun, professional and ambitious working environment.

The role includes:

  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • To monitor progress of jobs and supervise the flow of work for the team, allocating work as required and maximising the use of available resources
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives
  • Organise departmental forecasts and reports in a clear and timely manner
  • To review assigned jobs on the day prior to their appointment checking that all parts are ordered and the customer is called to introduce self and confirm the appointment and if there is any additional work required
  • Liaise with Service Advisors, Workshop Controller and Technicians in a polite manner to make sure the department has a stable work flow
  • To liaise effectively with customers in a friendly & professional manner and to take responsibility for their vehicle and all updates to the customer during it’s time at the Retailer

What we are seeking in you:

  • An ambitious and target driven leader
  • Have the ability to train, coach and motivate the Service team to develop them to their fullest potential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer focused culture
  • Outstanding interpersonal, organisational and communication skills
  • Be willing to explore new methods of driving performance
  • A Workshop Controller or a Senior Service Advisor would be considered for the position
  • Applicants must have franchised car dealership experience
  • Eligibility to work in the UK

In reward you will receive:

  • A competitive basic salary with a £45,000 OTE (extremely achievable!)
  • You will be working a 45-hour week with Saturdays on a rota
  • A development program to enhance your career within the group
  • A generous pension scheme, 22 days holiday + bank holidays, childcare vouchers, private healthcare, discounts, company cars and more!

HCP International is acting as an Employment Agency in relation to this vacancy.

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