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Aftersales Manager – EastbourneReference: FS/R/016818

Location: Eastbourne

Job Type: Permanent

Salary: £30000 - £36000 per annum + £45KOTE

Sector: Aftersales

I am partnering with an independently run family owned business based in Eastbourne assisting them in finding an Aftersales Manager to lead, motivate and inspire the team. To give you some insight, if successful you will be given full support and autonomy to make decisions relating to the service and parts department. It is a beautifully presented dealership with a friendly team, with an excellent reputation in the area. You will be responsible for managing a small team leading them from the front. If you would like to work in a more relaxed setting where you can really make your mark on a business, reaping the rewards as you go then I would love to hear from you.

The Role

  • Managing, coaching and motivating employees establishing personal development goals and agreeing means of achieving these
  • Continuously monitor the department’s progress and to ensure that corrective actions are put into place if necessary
  • Maintain workshop productivity records and efficiency
  • Present your departmental strategies at management meetings
  • Ensure that all warranty claims and credits are administered in line with the company policies
  • Ensure that all jobs are costed and invoiced accurately but ensuring that effective control procedures are in place at all times
  • Responsibility for implementing an effective marketing plan as well as reviewing this plan regularly, taking into account competitive activity and market trends
  • Responsibility for the development and retention of business by ensuring yourself and your team offer the highest levels of customer service
  • Deal with customer complaints in a timely and responsible fashion
  • Recruit, train and develop all departmental team

Who we’re looking for:

  • Extensive knowledge of aftersales management is essential.
  • The ability to create a good working atmosphere, enthuse and motivate a team
  • Demonstrate an entrepreneurial flair to drive the business forward
  • Proven ability to deliver high customer satisfaction results with a passion for excellent customer service
  • Demonstrate an entrepreneurial flair to drive the business forward

What’s on offer?

£30,000 – £35,000 basic (depending on experience)
£45,000 OTE
Company Car
Fuel
Pension

HCP International is acting as an Employment Agency in relation to this vacancy.

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