A fantastic opportunity has arisen to join a well-respected and successful dealership in North London.

A bit about you and your experience;

As this role is centred around the customer experience, your customer facing skills need to be impeccable. Ensuring you build long term relationships is crucial, therefore experience in this role is highly desirable.

A wholesome work ethic is also required. Ensuring you are prompt, consistent in your approach and engaging.

What’s in it for you?

This particular company have a relaxed a friendly atmosphere and pride themselves on putting the customer first. That said, they also feel the same way about their staff.

They are offering £24,000 – £32,000 basic and with an OTE of £36,000 – £44,000.

This would be working 8am – 6pm, with an hour for lunch. They would also require you to work a Saturday on a rota, this is currently 1 in 5, 8:30am – 12:30pm. Plus, access to many Benefits

If you would like to know more then please get in touch. I look forward to hearing from you…

My client is a family owned group and are currently looking for a Service Advisor to join their team for a top commercial vehicle brand dealership in Oxford, Oxfordshire.

This is an exciting opportunity for someone to come in and receive full brand training and develop an exceptional level of competence in the role, with all levels of experience and brand awareness being considered.

The client is looking for someone to become an important employee for this dealership and become a valued member of the small team, where you will feel a real sense of cohesion amongst your work colleagues as well as having the space for personal growth within the role.

What you’ll be doing;

You will be putting yourself in the eyes of the customer, ensuring you acknowledge, greet and welcome every customer walking into the department.
You are a pivotal player in the department, your expert knowledge and understanding nature will be used to answer any customer questions.
You will empower the customer to make informed choices by ensuring you relay all of the service options and relevant accessories available to purchase.
Using Kerridge to update the system and invoice accordingly.

What’s in it for you?

This particular company have a relaxed a friendly atmosphere and pride themselves on putting the customer first. That said, they also feel the same way about their staff.
They are offering £29,000 – £31,000 basic and with an OTE of £32,000 – £34,000.

This would be working 7am – 4pm. Saturday’s on a rota, this is currently 1 in 3, 8am – 12pm. Plus, access to many Benefits.

If you would like to know more then please get in touch. I look forward to hearing from you…

The Service Manager is looking for an experienced Service Advisor who is enthusiastic, forward-thinking and driven to achieve. Someone who will be able to handle a range of service enquiries as well as possess the experience in Kerridge, One Link or RTC.
This role is based in Northolt, Middlesex.

So, if you are a dynamic Service Advisor, who enjoys a fast-paced environment then this may be ideal for you…

What are we looking for in the successful candidate?

Excellent customer service skills with the ability to work under pressure to tight deadlines
Communicate well with colleagues and customers ensuring you full understand the customers’ requirements
Possess a good attitude to learning and developing your skills further
Previous experience within the automotive industry as a Service Advisor is a necessity for this position
Experience using Kerridge and RTC systems
A Full UK Driving Licence

In return for all you hard work, you will receive:

A basic salary of £30,000 with a fantastic and realistic OTE of £40,000.
You will be required to work: Monday to Friday 8am – 6pm, 1 in 5 Saturday’s 9am – 1pm.

Application Process

If you would like work for a company that really take pride in what they do as well as look after their staff then please APPLY.

Once you have applied, if suitable, I will call you to take some details, hopefully with an interview to follow. You know what to do! I look forward to speaking with you soon!

Job Title: Service Advisor
Location: Stevenage, Herts
Working Hours: 45-hour week, Monday-Friday and every third Saturday.
Salary: £30,000 per annum OTE £37.5k
Benefits: 25 days holiday per annum, full pension after qualifying period.

We are currently recruiting for an experienced Service Advisor to join our client's busy and friendly dealership in Stevenage. As a Service Advisor, you will be responsible for managing the servicing needs of our customers whilst providing exceptional customer service.

Responsibilities

Booking in customer vehicles for servicing, managing and following up on all work in progress.
Liaising regularly with customers and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Establishing rapport with customers and providing outstanding care whilst working calmly under pressure.
Identifying and anticipating ways in which you can help the customer (effective problem solving) whilst also achieving business objectives.
Ensuring the customer understands the service charges and work to be carried out.
Arranging/collecting payment from customers over the phone or in person.
Introducing additional sales and profitability opportunities.

Requirements

Proven track record of success in a customer-facing, customer service based position.
The ability to work both independently and as part of a team.
IT literate (experience using a DMS would be an advantage).
Excellent organisational skills and attention to detail.
Excellent communication and customer handling skills.
Self-motivated and professional.
A full UK driving licence is essential.

If you are looking for a new challenge and can demonstrate a proven track record in customer service, then we would love to hear from you. Apply now to become a part of our team.

At HCP Automotive, we pride ourselves on our expertise in the automotive industry and our ability to work with a range of clients, from automotive manufacturers to dealer groups and bodyshops across the UK. Our commitment to delivering exceptional recruitment services means we go above and beyond to ensure our clients find the right talent to help their business grow.

Whether you are a candidate looking for your next challenge or an employer looking to hire top talent, we are here to help. Our team of experienced recruiters work closely with our clients to understand their specific needs and provide tailored solutions to meet their recruitment requirements.

Job Title: Service Advisor
Location: South Croydon, Surrey
Salary: £28,000 per annum OTE £34,000 plus excellent company benefits

We are currently seeking a motivated and customer-focused Service Advisor to join our client's premium brand dealership in Croydon. You will be the primary point of contact between our customers and the dealership, ensuring a high level of customer service is delivered at all times.

Responsibilities:

Book and schedule vehicle servicing appointments through telephone and email
Greet customers and provide updates on the progress of their vehicle servicing or repair work
Create customer invoices and provide explanations of the work carried out on their vehicle
Upsell additional services and products to customers
Proactively reschedule appointments for future maintenance and servicing
Ensure all customer interactions are logged and documented accurately in the dealership management system

Requirements

A passion for providing excellent customer service
Excellent communication and interpersonal skills
Ability to work proactively, multitask, and meet deadline
Comfortable working with computer systems and digital tools
Previous experience as a Service Advisor in the automotive industry is a plus but not essential

Application

If you are looking for an opportunity to work in a dynamic and customer-centric environment, then we want to hear from you. Please apply now to join our client's team and either start or continue your career as a Service Advisor.

Job Title: Service Advisor
Location: East London
Salary: £23,500 – £29,500 per annum OTE £35,500 plus perks
Hours: 7.30am to 6pm Monday to Friday (No Saturdays)

Our client is a dealership in East London with a friendly and collaborative outlook, they are currently seeking a Service Advisor to join their front of house team. The ideal candidate will have experience working in a similar role and be passionate about providing excellent customer service.

Responsibilities

Greet customers and provide them with a warm welcome
Listen to customer inquiries and concerns and provide appropriate solutions
Schedule appointments and manage the service diary
Manage and coordinate the workflow of the service department
Liaise with the workshop and other departments to ensure the efficient running of the dealership
Communicate with customers about the progress of their vehicle repairs or maintenance
Ensure all paperwork is completed accurately and on time

Requirements

Previous experience working in a service advisor role
Excellent customer service and communication skills
Strong organisational and time management skills
Ability to work under pressure and meet deadlines
IT literate and comfortable using computer software
Full UK driving licence

They are offering a competitive salary with an attractive OTE, as well as ongoing training and development opportunities to enhance your skills and progress in your career.

Application

If you are a motivated individual who is passionate about providing exceptional customer service and working as part of a team, then we would love to hear from you. Please apply now.

My client is looking for a Workshop Controller to join their very busy team based in Aldershot, Hampshire.

This will be the perfect breeding ground for someone looking to progress their career and eventually step up into management.

The Role

You will be managing a decent sized team of Technicians including Apprentices, ensuring the workshop is running as smoothly as possible. This will include monitoring the efficiency of the Technicians and profitability is being maximised using any and all materials, equipment and labour resources.

What They Need in You

You will need to have proven leadership; someone the team can aspire to become like. Therefore, experience as a Workshop Controller or Workshop Manager is desirable.
They feel it is all about driving the team to deliver, a big part of this is conducting regular staff reviews. This is something you will need to be familiar with also.
Someone who is dedicated to getting the job done and willing to the extra mile for the team and customers.

The Package

They will be offering the successful candidate a basic salary between £30,000 – £35,000 with additional bonus taking your OTE £45,000.
You will be required to work Monday to Friday 8am – 6pm, with an hour for lunch. Saturday’s on a rota basis.

If you would like to know more then please apply to this advert. Please note your CV will not sent anywhere without us speaking with you first.

I look forward to speaking with you!

We have had an opportunity arise in a successful prestige brand service department as a Service Advisor. Joining a friendly team of 3 Advisors based in North London you will be tasked with taking care of the customers and their service needs, building long lasting relationships.

Ideal Candidate

Experience working in the industry is always ideal, you know what to expect and of course can hit the ground running.

That said, if you have relevant transferable skills and feel this would be the ideal next step for you, please get in touch.

Working Hours

Monday to Friday 8am – 6pm, contracted to work 1 in 3 Saturdays. The Saturday hours are 8:30am – 4:30pm.

The Package

A basic salary of £25,000 – £30,000 (depending on experience) with a realistic bonus scheme in place, enabling you to earn an overall package of £40,000.

Application

If you would like work for a company that really take pride in what they do as well as look after their staff then please APPLY.

Once you have applied I will call you to take some details, hopefully with an interview to follow. You know what to do! I look forward to speaking with you soon!

Job Title: Service Reception Manager
Location: Croydon, Surrey
Salary: up to £37,000 per annum OTE £45,000 plus great company benefits

Looking for a new challenge in the automotive industry? We have an excellent opportunity for a Service Reception Manager to join a super friendly dealership in Croydon!

As the Service Reception Manager, you will work closely with the Service Manager to manage and lead a strong team in providing exceptional customer service. You will oversee our team of service advisors, provide support and direction for technicians and service operations team within the service department, and deliver a full aftersales service to customers.

We are looking for someone with previous experience in a similar role within the motor industry and a strong technical knowledge. You should be able to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward.

In return for your hard work, we offer a competitive salary package, as well as the opportunity to work within great team. If you are passionate about delivering exceptional customer service and are ready for a new challenge, then we want to hear from you!

Would you like to take on a new challenge working to high standards and delivering great Customer Service with a forward-thinking business?

We have an immediate vacancy for an experienced dealership trained Service Advisor to join our client’s dealership in Dartford, Kent.

This vacancy comes at an exciting time for the business as they have recently changed manufacturer and now represent a new brand at this site. The established relationship with the manufacturer within other areas of the Group has enabled them to take this business to new heights, by quickly establishing an enviable database of customers. Being a customer focused business, they have recently recruited a personable, pro-active and supportive manager and now seeking an additional Service Advisor to join the team.

The Role

The brand our client now represents here has made it’s mark within the Automotive business with their affordability, Innovative Design and Technology. What better time to become a part of this team!

We now have an opening for an experienced, dealership trained Service Advisor who is seeking a challenge in a fast paced working enviornment to deliver a great customer experience to customers visiting the site. Due to the location of the site, it would be great if you also live within a commutable distance to Dartford, Kent.

Meeting and Greeting customers, bringing their vehicles in for Service and Repair
Creating Job Cards and seeing customer vehicles in
Liaising with the workshop and aftersales colleagues to check on progress and checking on the outcome of the Technicians inspection of the vehicle and reporting this to the customer
Updating customers on the progress of their vehicles and gaining authorisation for work as well as using the Vehicle Health Check as a guide and reporting any other areas in need of further investigation to get to the route cause of the fault, whilst it is in the Workshop
A Full Driving Licence and dealership experience are essential for this role as driving customer cars is required
As this position is based in a fast-paced department, this role requires knowledge of working within a similar environment

The Salary

The Basic salary is between £27,000 to £30,000 dependent upon experience, with an OTE of £35,000+

Application

If you’re keen on learning more about this opportunity, apply now with your CV. Entrust us with your next career move and leave the rest to us!

HCP Automotive is the UK’s leading recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEM’s.